5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing excellent management procedures.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you employ a painter, you can see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it is important to implement a system of verification and quality management to make sure that problems associated with the deficiency of doing these tasks don’t start to occur.
In this article we will discuss five (5) simple actions to enhancing your safety guard service and achieving what you picture as your perfect retail security London.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified amount of training before they can start working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security provider and inquire does it seem adequate.
It is also your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to screen if the guard is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a lot on what to expect from that shield and it provides you an opportunity to request a different shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in several cases the guard’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long does the security firm double lender?
Determine the response to each of these questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes on preparing a shield to operate in your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are: Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your premises. These monitoring systems permit the security guard company to track the log and time the action of the guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard provider provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out exactly what is happening with your safety while you are not there. Through these inspections, make sure to ask your safety guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident that the consultant is not really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.